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Fake subscription renewal / refund scam
A Geek Squad or Norton 'invoice' for a renewal you never bought.
How it works
A plain-text invoice lands in your inbox for an antivirus or support plan renewing at $399, with a phone number to cancel. Call it and a 'refund agent' asks for remote access to process the money back, then fakes an overpayment and pressures you into returning the difference in gift cards or crypto.
Red flags
- Invoice with no link, only a phone number to call
- Charge for a product you never subscribed to
- Agent asks to install AnyDesk, TeamViewer, or UltraViewer
- 'We refunded you too much — please send the difference back'
Real-world example
"Invoice #GS-88214. Geek Squad Total Protection has auto-renewed for $399.99. To cancel, call 1-888-555-0142 within 24 hours."
What to do
- 01Don't call the number. Check your real card statement and account instead.
- 02Never grant remote access to your computer to an inbound caller.
- 03If you installed remote software, disconnect, uninstall it, and change your banking passwords.
- 04Report it and mark the email as phishing.
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